I ORDERED MY ITEM X DAYS AGO AND IT STILL HASN'T COME IN YET. WHEN SHOULD I RECEIVE IT?
All orders take between 1 - 3 business days to ship.
USPS shipping times:
U.S.: 2 - 7 business days
Canada: 12 - 20 days
Mexico: 6 - 10 weeks
UK, Australia, NZ: 12 - 20 days
Brazil: 2 1/2 - 3 months
Everywhere else: 14 - 30 days
These times are just estimates. However, if your item has still not arrived after the times provided, please email us and we'll be happy to contact the post office for you to see if they have any info on your package. Please keep in mind that we have no control over it once we give it to the post office. We can only contact them to see what is causing the delay (which is usually weather related or a sorting issue).
You will receive an email once your item has shipped along with a tracking number. Please track your item before contacting us.
Please note: During the Christmas season, packages tend to take a few days longer to arrive than during the rest of the year due to the high volume of packages the post office is trying to deliver. Please make sure you order by the 13th to ensure your package will arrive in time in the U.S.
I WAS WONDERING IF I COULD CUSTOMIZE A SWEATSHIRT OR T-SHIRT?
We would be happy to customize shirts for your sports team, sorority or any other group with a minimum order of one dozen. It doesn't have to be a dozen of the same shirt, just a dozen of that particular design screen printed on any variety of shirts you choose. Please contact us at firstname.lastname@example.org with your design idea as well as the type of shirt(s) you would like (we can give you options if you're unsure) and the quantity you're looking for.
DO YOU ACCEPT PAYPAL?
Yes, you'll see that option at check out.
WHAT ABOUT OTHER FORMS OF PAYMENT?
Yes, we accept most credit and/or debit cards as well as Amazon Pay, Apple Pay, Google Pay and Bitcoin.
DO YOU ACCEPT RETURNS/EXCHANGES?
Yes, if you are unhappy with your item or there is a problem with your item, please contact us at email@example.com and we will be happy to assist you. Our return/exchange policy is good for 30 days, so be sure to get in touch with us as soon as possible.
Please mail the item to the return address on the original package, and once we receive it, we will mail out your new item immediately or refund your payment. Item must be in brand new, never used or worn condition with tags still attached. Please include the packing slip or other piece of paper with a note written on it letting us know the item size you would prefer if you're exchanging, or that you want a refund. Please be aware that when refunding your payment, we do not refund shipping costs. Unfortunately, we don't accept any returns for custom orders or sale items at this time.
IS YOUR WEBSITE SSL CERTIFIED?
Yes, our website is SSL certified. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral. Notice that when you click on the cart to check out, the www turns into https. The "s" means the website is secure.
We take security very seriously and do not have access to any credit card you use to purchase items from our store. We will never sell your email, name or address to any third party, and any invoices (with names and addresses) that we print out are included in your package.
DO YOU GIVE DISCOUNTS TO ACTIVE DUTY MILITARY?
Yes, we offer free shipping to all active duty military. Purchase your items like you normally would, and in the note box at the end of checkout, please let us know and we will refund your shipping costs. The package doesn't have to be shipped to your military address, but we need to at least see that the billing address is APO or FPO. Thank you for your service!
WHAT DOES UNISEX SIZING MEAN?
Unisex tees and sweatshirts can be worn by a man or woman, but the sizes are based off of men's measurements. If you normally wear Unisex/Men's sizes, then you can stick with your normal size; however, if you normally wear Women's sizes, then we recommend going down a size.
Unless otherwise noted in listing, each item is made from 100% preshrunk cotton so you don't have to worry about it shrinking after washing and drying.
HOW SHOULD I WASH MY NEW TIE DYED ITEM?
We recommend washing any new tie dyed item in cold water, separately from your other laundry, for the first time. After that, you can wash and dry like normal, though we still recommend using cold water to prevent any fading over time.
When emailing us any questions about your order, please include your order number or the name the order was placed under. These are the only ways we can look up an order. Thank you!
ALL OF OUR ORIGINAL DESIGNS HAVE BEEN COPYRIGHTED BY ERA OF ARTISTS, LLC. ANYONE SELLING THESE ORIGINAL DESIGNS WILL BE INFRINGING UPON OUR COPYRIGHT AND LEGAL ACTION WILL BE TAKEN.